DELIVERY & RETURNS

DELIVERY

We will have your order with you as soon as possible, please allow 1-5 working days for dispatch, we aim to dispatch as soon as possible on in stock items but sometimes it can take a little longer depending on the status of the stock, we do not dispatch on weekends or Bank/Public Holidays.

Your delivery options will be shown at the checkout:

UK

Free Delivery over Β£50Β – 3-5 Working days (weekends or Bank/Public Holidays are not working days).

Royal Mail trackedΒ Β£3.95 – 3-5 Working dayΒ (weekends or Bank/Public Holidays are not working days).

EVERYWHERE ELSE

Free Delivery over Β£75Β – 5-10Β Working days (weekends or Bank/Public Holidays are not working days).

International Tracked Β£7 –Β 5-10Β Working days (weekends or Bank/Public Holidays are not working days).

RETURNS

If you’re looking to return a faulty or incorrect item, pleaseΒ get in touchΒ so we can get this sorted for you.

Do you want to return something? No problem! We’ll send you a returns label with your order via email.

  • You can return any item for a refund within 14 days of receiving your original order
  • We’ll refund the price you purchased your item at – this includes sale items.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
  • We’re not responsible for any items that are returned to us by mistake.Β Β If we’re able to locate the items and you’d like these returned to you, we may request that you cover the delivery cost.
  • Β All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.
  • In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 14 day return policy,Β we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
  • We recommend you obtain proof of postage.
  • The cost of the returns label we send to you will be deducted from your refund Β£3.50.
  • Lost your returns note? No problem – Email us at customersupport@thebabygiftboxcompany.co.uk